Photo: Bloomberg News
Couple weeks ago I wrote about the Chinese red envelope tradition went digital on WeChat, the messaging app. Currently, WeChat is the most popular messaging app in China and it has over 600 million registered users over the world. Apparently, WeChat can do more than messaging your friends.
After the two years of growing in the messaging app market, WeChat created a public platform for companies and businesses to have their own official WeChat accounts in 2013. The public platform allows businesses to send group messages and post to their followers. The followers are able to share the post on their Moment (news feed) and to their friends. After the birth of public platform, WeChat saw the business potentials behind these businesses’ official account. Last year, WeChat launched a new e-commerce service called “WeChat Mall”. It combined online shopping and micromarketing into one service, which create a new sales pattern for different businesses.
First, we would think why people should shop in the WeChat Mall when we have all other online options? Is it either convenient or the price is cheaper than other, right? For now it may seems difficult for WeChat Mall to have lower price than other sellers, but convenience is its biggest stunt. Since this is a smart phone age, people save time by shopping through WeChat mall. They don’t have to wait till they get home or have a laptop, they can just make purchases through their WeChat app on smart phone. There is no need to download other mobile shopping apps, like Taobao from Alibaba.
WeChat Mall so far is successful by taking the advantage of the big amount of users it has. And people rely on their phones more nowadays, people spend more time on using their phones. It created the marketing opportunity for businesses, because people are more likely to read and find information through their WeChat. A regional expert of WeChat told an online publication that using WeChat for marketing and selling are efficient because of photos sharing on WeChat and the word of mouth between followers and their own network.
There sure are competitions with other existing e-commerce site, but WeChat Mall provided the new kind of shopping experience to freshen consumers’ impression of e-commerce. We shall see whether this kind of shopping experience will wins consumers over their old shopping habits.